Frequently Asked Questions

Everything you need to know about your holiday shopping experience.

What is the holiday shipping deadline?

To ensure your gifts arrive before December 25th, please place your orders by December 15th for standard shipping or December 20th for express shipping.

Do you offer international shipping?

Yes, we ship our festive products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What is your return policy for holiday items?

We offer an extended holiday return window. Items purchased in November and December can be returned until January 31st, provided they are in their original packaging.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.

Are your ornaments and decorations fragile?

While many of our items are handcrafted and delicate, we use premium protective packaging to ensure they arrive in perfect condition for your celebrations.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.